Uslovi korišćenja | Spark Fitness

1. Company Information

Full Company Name: Spark Fitness & Performance d.o.o.
Address: Zmaj Jovina 20, 81000 Podgorica, Montenegro
Tax Identification Number (PIB): 03737454
Email: info@sparkfitness.me
Phone: +382 67 516 663
Website: sparkfitness.me

2. Payment

Spark Fitness & Performance d.o.o. accepts the following payment methods through a secure online payment gateway system.

All payments are processed in euros (€). The transaction amount may be converted into the cardholder’s local currency by the Visa/Mastercard system according to the applicable exchange rate on the processing date.

2.1 Accepted Payment Cards

We accept the following payment cards:

Mastercard®
Maestro®
Visa®

Note: Diners Club and Discover cards are not supported.

All payments are processed securely through a certified payment gateway system. No additional fees are charged for payments made through our website. All prices include VAT.

2.2 Payment Security

The confidentiality of your information is protected through TLS/SSL encryption. Online payment pages use Secure Socket Layer (SSL) technology with 128-bit encryption.

Financial institutions and payment processors exchange data through secure communication channels. All payment service providers are PCI DSS certified.

Payment card numbers are not stored by the merchant and are not accessible to unauthorized persons.

2.3 Refunds for Card Payments

In the event of a refund to a customer who has previously paid by card, whether partially or in full, Spark Fitness & Performance d.o.o. is obligated to process the refund exclusively to the same Visa or Mastercard used for the original transaction.

The customer's bank will credit the refunded amount to the cardholder’s account upon the merchant’s request.

2.4 Language and Transaction Processing

Transactions are processed in English and in EUR currency.

Card payments are processed in cooperation with a licensed bank and certified payment gateway provider.

3. Services and Business Cooperation

Spark Fitness & Performance d.o.o. provides services related to fitness training, athletic performance development, individual and group training sessions, nutrition plans, coaching programs, and other services within the field of sports preparation and healthy lifestyle management.

All information presented on the website is provided for informational purposes only and may be modified without prior notice.

4. User Responsibilities

Users are required to:

Provide accurate and complete information when communicating with the company or using its services
Comply with the rules governing the use of services and scheduled appointments
Use the website in accordance with the laws of Montenegro

Users are prohibited from:

Attempting unauthorized access to systems or data
Uploading or transmitting malicious content
Using the website for unlawful purposes

5. Force Majeure

Spark Fitness & Performance d.o.o. strives to fulfill all agreed obligations and appointments.

However, in the event of circumstances that could not reasonably be foreseen or avoided (force majeure), including but not limited to severe weather conditions, technical failures, system outages, health and safety risks, or other extraordinary events, the company shall not be liable for delays or failure to provide services.

6. Complaints

To submit a complaint:

Contact us by email or telephone
Clearly describe the issue and provide any relevant information or supporting evidence

Our team will respond as promptly as possible.

Spark Fitness & Performance d.o.o. is committed to handling all complaints professionally and responsibly.

7. Service Cancellation

In the event of cancelling a training session or other service, the user is required to notify the company within a reasonable period before the scheduled appointment.

The company reserves the right to charge for services that have already been reserved, scheduled, or provided.

8. Personal Data Policy

In order to use the services of Spark Fitness & Performance d.o.o., the following information may be required:

Full name
Telephone number
Email address

Personal data is used solely for the purpose of providing services and communicating with users.

Data is stored in accordance with applicable legal requirements and is not disclosed to unauthorized third parties.

As a user, you have the right to:

Object to the processing of your personal data
Access your personal data
Request correction or deletion of your personal data

These rights are granted under the GDPR and applicable data protection laws.

9. Dispute Resolution and Jurisdiction

Any disputes arising from the use of the website or services shall be resolved before the competent courts of Podgorica, Montenegro, in accordance with the laws of Montenegro.